Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and support they need to stay in control. If gambling is no longer fun and is causing stress, financial difficulties, or affecting your relationships, it may be time to seek help. Please read the information below to understand the signs of problem gambling and learn about the resources available to you.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem. The following signs may indicate that you or someone you know needs help:

• Spending more money on gambling than you can afford to lose
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Chasing losses in an attempt to win back money
• Neglecting work, family, or social responsibilities due to gambling
• Lying to friends or family members about the extent of your gambling
• Using gambling as a way to escape stress, depression, or other problems
• Feeling unable to stop or cut back on gambling despite wanting to
• Continuing to gamble even after experiencing significant financial losses
• Experiencing mood swings or emotional distress related to gambling outcomes

Self-Exclusion Tools

We provide a range of self-exclusion and responsible gambling tools to help you maintain control over your gambling activity. These tools are available directly through your account settings and include the following options:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit into your account.
• Loss Limits: Restrict the total amount you are able to lose within a defined time period.
• Session Time Limits: Set a maximum amount of time you can spend gambling in a single session.
• Reality Checks: Receive regular reminders about how long you have been playing and how much you have spent.
• Cool-Off Period: Take a short break from gambling for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Exclude yourself from our platform for a minimum period of six months or permanently. Once activated, self-exclusion cannot be reversed during the chosen period.

To activate any of these tools, please log in to your account and visit the Responsible Gambling section, or contact our customer support team who will be happy to assist you. We also participate in the national self-exclusion scheme GamStop, which allows you to self-exclude from all licensed UK gambling websites simultaneously.

Helpful Resources

If you feel that you or someone close to you may have a gambling problem, there are several organisations that offer free, confidential advice and support. We strongly encourage you to reach out to any of the following services:

• BeGambleAware - BeGambleAware is one of the UK's leading charities dedicated to promoting responsible gambling. They offer free information, advice, and support for anyone affected by problem gambling, including a confidential helpline available 24 hours a day, 7 days a week.
• GamCare - GamCare is the leading provider of free information, advice, and counselling for problem gamblers in the UK. Their services include a National Gambling Helpline, live chat support, and a network of treatment providers across the country.

Remember, you are never alone. Help is always available, and seeking support is a sign of strength. Please gamble responsibly and within your means.